Last Updated: 18/08/2025

RiseCross ("we," "us," or "our") is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, and your rights regarding your personal data under UK data protection law.

1. Information We Collect

1.1 Information You Provide Directly

Contact Forms and Enquiries: When you submit our contact form or enquire about our services, we collect:

Full name

Email address

Phone number

Company name

Website (if provided)

Business revenue information

Details about your marketing needs and problems

Any other information you choose to provide

Phone and Email Communications: When you contact us directly, we may collect and store:

Contact details

Content of conversations and correspondence

Notes about your business and requirements

Service Delivery (For Clients): If you become a client, we may also collect:

Business address and details

Payment information (processed securely by third-party payment providers)

Access credentials for marketing platforms (Google Ads, Facebook Business Manager, etc.)

Business performance data and marketing analytics

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

IP address and location data

Browser type and version

Device information

Pages visited and time spent

Referral source (how you found our website)

User behaviour and interaction data

This information is collected through cookies and similar technologies. For detailed information about our cookie use, please see our separate Cookie Policy.

2. How We Use Your Information

2.1 Legal Basis for Processing

We process your personal data based on:

Consent: When you submit forms or agree to marketing communications

Legitimate Interests: To respond to enquiries, improve our services, and conduct business operations

Contract Performance: To deliver marketing services to clients

Legal Obligations: To comply with applicable laws and regulations

2.2 Purposes of Processing

We use your information to:

Respond to your enquiries and provide information about our services

Assess your suitability for our services

Deliver marketing services to clients

Process payments and manage client accounts

Communicate about services, updates, and relevant business information

Improve our website and service offerings

Conduct business analysis and performance monitoring

Comply with legal and regulatory requirements

Protect our business interests and prevent fraud

2.3 Marketing Communications

Enquiry Follow-up: We may contact you about your specific enquiry and send relevant information about our services.

Ongoing Communications: We do not automatically add enquiry contacts to marketing lists. We will only send ongoing marketing communications with your explicit consent.

Opt-out: You can unsubscribe from any marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party providers who help us deliver our services:

Technology Providers:

Website hosting and maintenance providers

Email service providers for communications

Customer relationship management (CRM) systems

Analytics and website optimization tools

Marketing Platforms (For Client Services):

Google (Google Ads, Google Analytics, Google Business Profile)

Meta/Facebook (Facebook Ads, Instagram advertising)

Other advertising and marketing platforms as required for service delivery

Professional Services:

Payment processors for secure transaction handling

Legal and accounting professionals

IT support and security providers

All third-party providers are carefully selected and required to protect your data in accordance with applicable data protection laws.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority, or when necessary to:

Protect our legal rights and interests

Investigate suspected fraud or illegal activity

Comply with legal obligations

Protect the safety and security of our users and services

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner, subject to the same privacy protections.

4. International Data Transfers

Some of our third-party service providers may be located outside the UK and European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

Adequacy decisions by the UK government or European Commission

Standard contractual clauses approved by data protection authorities

Certification schemes and codes of conduct

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Enquiry Data: Up to 2 years from last contact unless you become a client

Client Data: For the duration of our service relationship plus 7 years for legal and accounting purposes

Website Analytics: 26 months in line with standard analytics practices

Marketing Communications: Until you unsubscribe or withdraw consent

We regularly review our data retention practices and securely delete information that is no longer needed.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

Secure data transmission using encryption (SSL/TLS)

Access controls and authentication systems

Regular security assessments and updates

Staff training on data protection practices

Secure backup and recovery procedures

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

7. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

7.1 Right of Access

You can request a copy of the personal data we hold about you and information about how we process it.

7.2 Right to Rectification

You can ask us to correct any inaccurate or incomplete personal data.

7.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the original purpose.

7.4 Right to Restrict Processing

You can ask us to temporarily stop processing your personal data in certain situations.

7.5 Right to Data Portability

You can request to receive your personal data in a structured, commonly used format or have it transferred to another organization.

7.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

7.7 Rights Related to Automated Decision-Making

You have rights related to automated decision-making and profiling, though we do not typically engage in such processing.

7.8 Right to Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time.

8. How to Exercise Your Rights

To exercise any of your data protection rights or if you have questions about your personal data, please contact us using the details in Section 10.

We will respond to your request within one month of receipt. In some cases, we may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date.

For material changes, we will provide additional notice, such as email notification or prominent website notice, where required by law.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Data Protection Enquiries:

Email: [email protected]

General Contact:

Email: [email protected]

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.